Arena Homes seeks to achieve equality of treatment for everyone without discrimination or prejudice on the grounds of race, ethnic origin, nationality, religion, cultural background, gender, sexual orientation, domestic circumstances, disability, or age. We apply this to both employees and to service users.
Within this section you will find information on our Equality and Diversity Policy as well as useful information on how you can communicate with us if English is not your first language or if you have a visual or hearing impairment.
Interpreting and Translation Service
We want to make sure that everyone can access information about their homes and the services we provide.
If your first language is not English, then we can provide an interpreting service, using our partners at Language Line
http://www.languageline.co.uk
Language Line offers a dedicated interpreting service, offering access to professional interpreters round the clock, with interpreters offering access to170 languages 24 hours a day, 365 days a year
We can either do this in our offices or in your own home. Even if you are ringing Arena Homes we can ask a Language Line interpreter to join in a 3-way conversation to help to interpret on your behalf.
Posters are available in our reception area to help identify the assistance required and all of our Customer Service Managers and other front line staff are trained in use of the service.
We can also offer translation of information leaflets into preferred languages on request.
We can provide our leaflets or other written material in translation, large print, Braille or audio tape format.
We also offer Typetalk and hearing loops for customers with a hearing impairment
To find out more contact Customer Support Services on 01744 670221.